7 positive ways to deal with complaints of activities
1. Be prepared ...
Let's face it ... Can some of the people all the time, but not all people all the time. There will be unhappy customers ... that the way life is. There is not much to do, you can ... or is there? Prepare for a loss, a satisfied customer may be bad business, at first sight, but I think I will ... seOggi, fortunately, but the rewards for their efforts in returninging his new bedrijf. Yes, with a loss today, will focus on the long term.
Finished 2nd with a "quick fix" ...
Dissatisfaction in a rapidly growing! Have you ever had a complaint and wait ... and waited ... and hoped that someone with you? Yes, all the time you impatient and angry, the problem seems to grow larger. Let your customers are not satisfied that sisempre directly with the problem. Eendat, if not immediately, then you know Tess is importantnte, and e the highest priority.
Being a professional 3rd ...
An angry customer and evil is not a seller of a great solution. Forget about the behavior of customers, with a hook, and keep cool. Often, a calm and professional response in turn, the rest of the diatribe unhappy customers. And my friend is much more likely that the results you want.
4th Responsible ...
Forward ... responsibility for the problem ... although not umFehler. Hey, "Sorry" is uNo long way to solve the problem. If you apologize for the inconvenience that their customers know they can go to the dirty business of solving the problem. Never pay the debt or excuses. Customers with the law, fairness and respect instead of excuses. Keep intact Glaubwürdigkeit with an easy excuse.
5 Be ....
Often unhappy customers Timur that their complaints are ignored, and feel umdie exaggerated attention they deserve. Be surprised by esincero and analLifting the problem and see your anger disse paté. You walk away from a potentially explosive situation, with a pleasant surprise.. You will notice that many more diyl problem is that I was in the first place.
6. Make sure ...
It is worth once the satisfaction of customers. You may also want to have a good mitBehörden, which makes them a special discount on your next purchase! Go to the custom of wiOMD can your company in the long term.
7 The cause of the problem ...
Once the client is Befriedet is when the root of the problem. Hey, are pretty good chance that others have expressed dissatisfaction with the same problem, but not vocalized a complaint ... at least for you. Ting can be your friends! DieZeit to take the problem to avoid similar complaints in the future.
No customer complaints oorzaak or loss of future sales opportunities. Ion, a few minutos for your frown upside down, and believers of dissatisfied customers. We want your head on his shoulders, and 7 the implementation of these measures to ensure a positive outcome.
Let's face it ... Can some of the people all the time, but not all people all the time. There will be unhappy customers ... that the way life is. There is not much to do, you can ... or is there? Prepare for a loss, a satisfied customer may be bad business, at first sight, but I think I will ... seOggi, fortunately, but the rewards for their efforts in returninging his new bedrijf. Yes, with a loss today, will focus on the long term.
Finished 2nd with a "quick fix" ...
Dissatisfaction in a rapidly growing! Have you ever had a complaint and wait ... and waited ... and hoped that someone with you? Yes, all the time you impatient and angry, the problem seems to grow larger. Let your customers are not satisfied that sisempre directly with the problem. Eendat, if not immediately, then you know Tess is importantnte, and e the highest priority.
Being a professional 3rd ...
An angry customer and evil is not a seller of a great solution. Forget about the behavior of customers, with a hook, and keep cool. Often, a calm and professional response in turn, the rest of the diatribe unhappy customers. And my friend is much more likely that the results you want.
4th Responsible ...
Forward ... responsibility for the problem ... although not umFehler. Hey, "Sorry" is uNo long way to solve the problem. If you apologize for the inconvenience that their customers know they can go to the dirty business of solving the problem. Never pay the debt or excuses. Customers with the law, fairness and respect instead of excuses. Keep intact Glaubwürdigkeit with an easy excuse.
5 Be ....
Often unhappy customers Timur that their complaints are ignored, and feel umdie exaggerated attention they deserve. Be surprised by esincero and analLifting the problem and see your anger disse paté. You walk away from a potentially explosive situation, with a pleasant surprise.. You will notice that many more diyl problem is that I was in the first place.
6. Make sure ...
It is worth once the satisfaction of customers. You may also want to have a good mitBehörden, which makes them a special discount on your next purchase! Go to the custom of wiOMD can your company in the long term.
7 The cause of the problem ...
Once the client is Befriedet is when the root of the problem. Hey, are pretty good chance that others have expressed dissatisfaction with the same problem, but not vocalized a complaint ... at least for you. Ting can be your friends! DieZeit to take the problem to avoid similar complaints in the future.
No customer complaints oorzaak or loss of future sales opportunities. Ion, a few minutos for your frown upside down, and believers of dissatisfied customers. We want your head on his shoulders, and 7 the implementation of these measures to ensure a positive outcome.
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